AI CHATBOT INTEGRATION

Overview

I have driven AI chatbot initiatives focused on improving customer interactions and support, collaborating closely with enterprise clients, e-commerce platforms, and payment providers to enhance user experiences and streamline operations.

Delivery

• Provided best practice guidance to businesses on utilizing AI to automate customer-to-agent workflows and enhance process efficiency—more information available on slide deck below

• Developed tailored chatbot response guidelines and workflows to improve customer support consistency.

• Implemented AI-powered, tiered support solutions through Salesforce, ensuring customers received efficient, relevant assistance.

• Designed AI-driven engagement strategies to enhance customer retention and drive shared revenue opportunities.

• Worked closely with customers to align chatbot capabilities with legal, compliance, and risk requirements for secure interactions.